The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
REVIEWS
The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
4.0
03.09.2010
Leena, Stockholm
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Leena,
Thank you very much for taking the time to complete our on line survey. We hope to have the opportunity in welcoming you back on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
4.0
02.09.2010
Chris, northwood
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Chris,
Thank you for rating the services we provide following your recent stay with us. We look forward to welcoming you back in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
5.0
02.09.2010
Andrea, Longford
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Andrea,
We very much appreciate you taking the time to complete our on line survey. I am delighted to see you enjoyed all aspects of your stay and we do hope to have the opportunity to welcome you back in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
5.0
30.08.2010
Daniel, Belfast
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: recommended!
Response: Dear Daniel,
We always appreciate positive feedback such as yours and I am delighted to see you enjoyed your recent stay with us and we hope to see you again on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
2.0
30.08.2010
Valentina, Florence
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Centrale, ma con stanze molto piccole con cattivo odore all'interno.
Response: Egregio Valentina,
Grazie per aver completato il Sondaggio per gli ospiti. Ho appreso che la sua esperienza non è stata soddisfacente al massimo e le scrivo per scusarmi. Il nostro obiettivo non è solo quello di soddisfare le esigenze dei nostri ospiti, ma di superarne tutte le aspettative, rendendo il loro soggiorno più piacevole e confortevole che mai.
I suoi commenti sono estremamente importanti per noi. Commenti come il suo ci aiutano a migliorare quotidianamente il nostro servizio e le nostre strutture. Interveniamo infatti attivamente per risolvere i problemi evidenziati in ogni commento.
Ci auguriamo di avere l’opportunità di servirla nuovamente. Nel rinnovarle le mie scuse per qualsiasi inconveniente verificatosi durante il suo soggiorno, spero di rivederla durante la sua prossima visita.
Per qualsiasi assistenza, non esiti a contattarmi direttamente al numero 00353 1 8749202.
Cordiali saluti,
Patrick Carney
General Manager Days Inn Talbot Street
Member of The PREM Group
3.0
29.08.2010
Amy, Celbridge
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Amy,
Thank you very much for taking the time in rating the services we provide. We do hope to have the opportunity in welcoming you back in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
5.0
28.08.2010
william, cork city
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: it was our second time stay in the last 3 months and very much enjoyed will be staying there again thanks to all the staff
Response: Dear William,
Thank you very much for your kind feedback following your recent stay with us. I am delighted to see you enjoyed all aspects of your stay and we are looking forward to welcoming you back for a third time. I will pass on your kind coments to all of my team.
Kind Regards,
Patrick Carney,
General Manager
3.0
28.08.2010
sharon, new ross
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Sharon,
Thank you very much for taking the time in completing our on line survey following your recent stay with us.We do hope to have the opportunity in welcoming you back in the future.
Kind Regards,
Patrick Carney,
General Manager.
4.0
22.08.2010
Gemma, Sheffield
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Nice place in the real centre of Dublin. Staff were very nice. Only inconvenience was a bit noisy at night coming from the main streets.
Response: Dear Gemma,
Thank you very much for your kind comments following your recent stay with us. I am delighted to see you enjoyed your stay with us. We do hope to have the opportunity in welcoming you back in the future as we can allocate your room to the back of the hotel away from any street noise.
Kind Regards,
Patrick Carney,
General Manager.
4.0
21.08.2010
Alexey, Moscow
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Alexey,
Thank you very much for taking the time in rating the services we provide. We do hope to have the opportunity in welcoming you back on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
1.0
17.08.2010
John, Wakefield
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: One of the reasons we booked the Days Inn was for internet access. Not having wireless internet service during our stay was very inconvenient - and could have caused us problems.
Response: Dear John,
Thank you for taking the time to send us your feedback following your recent stay with us. Please accept my apologies for the wireless internet access not in use . The reason is the company who provide this service need to install new software which will be in place in the next few days. I do hope this will not deter you from returning to us in the future and we look forward to welcoming you back in the not to distant fuutre.
Kind Regards,
Patrick Carney,
General Manager.
3.0
17.08.2010
Roderick, Seaford
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Our second stay at this conveniently located hotel. Clean and friendly. Would stay again.
Response: Dear Roderick,
Thank you for your kind comments following your recent stay with us. We were delighted to welcome you back for your second visit to us and look forward to seeing you again in the not to distant future.
Kind Regards ,
Patrick Carney,
General Manager.
3.0
16.08.2010
mary, Dungarvan
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: good location. staff very obliging in parking the car. room small but OK for the price charged. Breakfast satisfactory. Overall good
Response: Dear Mary,
Thank you for taking the time to complete our on line survey. We very much appreciate your feedback and I am delighted to see you enjoyed all aspects of your stay. We do hope to have the opportunity to welcome you back in the future.
Kind Regards,
Patrick Carney,
General Manager.
5.0
14.08.2010
Ákos, Budapest
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Akos,
Thank you for taking the time in completing our on line survey following your recent stay with us. We very much appreciate your ratings on the services we provide and we hope to have the opportunity to welcome you back on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
3.0
13.08.2010
LEOPOLDO ADOLFO, NAVALMORAL DE LA MATA
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: We were happy in our holidays in Dublin and i think the hotel has a perfect location to know the city.
Response: Dear Leopoldo,
Thank you very much for your kind positive feedback. We are delighted to see you enjoyed your stay with us and your time in Dublin. We look forward to seeing you again in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
3.0
13.08.2010
laurence, Beaugency
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: ready to come another time
Response: Dear Laurence,
Thank you very much for completing our on line survey. We are delighted to see you enjoyed all aspects of your stay and we are very much looking forward to welcoming you back in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
4.0
04.08.2010
Richard, Falmouth
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Excellent position,room on small side and carpet needed replacing(many stains).Skirting boards badly needed painting.
Response: Dear Richard,
Thank you for taking the time in completing our on line survey following your recent stay with us.We much appreciate your feedback and we also are in the process commencing a repainting programme throughout the hotel. We do hope to have the opportunity in welcoming you back on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
4.0
01.08.2010
Mary, Eastcote Pinner
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Mary,
Thank you for taking the time to complete our on line survey following your recent stay with us.We very much appreciate your ratings on the services we provide.We hope to have the opportunity in welcoming you back in the future.
Kind Regards,
Patrick Carney,
General Manager.
4.0
29.07.2010
MICHEL, CHARENTON
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Excellent quality/price ratio given the location of the hotel
Response: Dear Michel,
Thank you for taking the time to complete our on line survey. I am delighted to hear you enjoyed your stay with us. We do hope to have the opportunity in welcoming you back on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
3.0
29.07.2010
Nike, Ash Vale
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Found it to be clean. And my request for a quiet room was accommodated. Thank you.
Response: Dear Nike,
Thank you very much for your feedback and I am delighted to see your requests were met by our reception team. We do hope to see you again in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
5.0
28.07.2010
JENNER, GRIMSBY
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: just had a weekend at days in was fantasic great value staff really helpfull went with some girls and wasnt disapointed could of done with a longer stay lol location could not have been better right on the door step to everything recomend hireing a car take a trip to wicklow was beautifull thanks days inn and irland for a great stay we will be back agian before christmas
Response: Dear Jenner,
Thank you very much for sending us your feedback following your recent stay with us.I am delighted to hear you enjoyed all aspects of your stay and we look forward to welcoming you back before the end of the year. It is always nice to recieve postive feedback and I will share your kind comments with all of my team.
Kind Regards,
Patrick Carney,
General Manager.
4.0
25.07.2010
Sarah, Bradford
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: The room was tiny and only just enough room to squeeze past the bed. The rooms at the front are very noisy with all the buses and lorries going past. And the hairdryer overheated after 5 seconds!
Response: Dear Sarah,
Thank you very much for sending us your feedback following your recent stay with us.We are restricted in size with some of our rooms and also been a city centre hotel unfortunatley there will be some street and traffic nosie levels with some of our rooms located at the front. I do hope this will not deter you from returning to us in the future and we can locate your room on the fourth floor to the back of the hotel which are larger in size and away from any street noise.I have noted your comment regarding the hairdryer and this has been replaced to avoid and reoccurence in the future.
Kind Regards,
Patrick Carney,
General Manager.
4.0
16.07.2010
Howard, Sheffield
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Howard,
Thank you for taking the time for rating the services we provide and I am delighted to see you enjoyed your stay with us. We do hope to see you again in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
2.0
13.07.2010
Ross, Cork
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Ross,
Thank you very for taking the time to complete our on line survey following your recent stay with us.We hope to have the opportunity to welcome you back in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
3.0
11.07.2010
Roy, Beamsville
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Roy,
Thank you very much for taking the time to complete our guest survey following your recent stay. We very much appreciate your ratings on the services we provide. We do hope to welcome you back on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
2.0
09.07.2010
Alan, Kilbryde Crescent
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Alan,
Thank you for taking the time to complete our survey and your ratings on the services we provide. We hope to have the opportunity in welcoming you back in the future.
Kind Regards,
Patrick Carney,
General Manager.
4.0
08.07.2010
Erika, Piscina
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Erika,
Thank you for taking the time to complete our survey and for rating the services we provide. We hope to have the opportunity in welcoming you back to Days Inn, Talbot Street on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
5.0
06.07.2010
Francis, Connecicut 06084/3708
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: My stay at the Days Inn/Talbot Street was
excellent. The staff was most helpful and courteous and my accomodations were
most comfortable and spacious.
I would certainly stay with you again when I am in Dublin again.
Response: Dear Francis,
Thank you very much for taking the time to complete our survey.It is always nice to recieve postive feedback such as yours and we are delighted to see you found your room comfortable and spacious for your stay. I will share your kind comments with my team and we do hope to see you again on your next visit to Dublin and to our Emerald Isle.
Kind Regards,
Patrick Carney,
General Manager.
4.0
05.07.2010
Tara, Enniskillen
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Clean and comfy hotel close to all your needs. Very friendly and helpful staff. would definately go back
Response: Dear Tara,
Thank you very much for your feedback following your recent stay with us. I am delighted to see you enjoyed your stay with us. I will pass on your kind commnets to all of my team and we look forward to welcoming you back in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
4.0
04.07.2010
Goretti, Longford
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Goretti,
Thank you for taking the time to complete our survey following your recent stay with us.We very much appreciate your ratings on the services we provide for all of our guests.We hope to elcome you back on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
3.0
01.07.2010
Mikael, Varberg
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Nice hotel with a great location! Pubs, restaurants and shopping within a minute walk. Rich and tasty breakfast, with a cosy guest lounge where you can relax with the Evening Herald and watch telly. Quality for a good price!
Response: Dear Mikael,
Thank you for taking the time to complete our survey and we very much appreciate your kind feedback which I will pass on to all of my team. I am delighted to see you enjoyed your stay with us and also the breakfast we provide. We hope to have the opportunity to welcome you back on your next visit to Dublin in teh not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
4.0
26.06.2010
Orla, Sligo
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: The location of this hotel is ideal, only a few minutes walk from O'Connell Street. The staff were friendly and helpful. We didn't use the bar or restaurant. The room was fine,we had a good nights sleep. The bathroom could have been a little cleaner. Overall, we had a nice stay.
Response: Dear Orla,
Thank you for taking the time to complete our survey and sending us your feedback.I am delighted to see you enjoyed your stay with us. I have addressed your comments regarding the cleanliness of the bathroom with my accomodation department as we pride ourselves on our standards and cleanliness we provide to all of our guests as we have recieved many compliments in this department. We hope to welcome you back on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
4.0
26.06.2010
david, hinckley
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: very clean and comfortable room with excellent service
Response: Dear David,
Thank you very much for your feedback following your recent stay with. I am delighted to see you enjoyed your stay with and found your room clean and comfortable and with the service we provide. It is always nice to recieve such positive feedback and I will share with all of my team. We hope to see you again in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
2.0
25.06.2010
danny martin, letterkenny
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: in talbot st , was way 2 warm in there couldn't sleep with the heat. rooms nice and staff friendly
Response: Dear Danny,
Thank you very much for taking the time to send us your feedback following your recent stay with us.I am sorry to hear you had an uncomfortable nights sleep with the heat. We do provide fans from reception to our guests. I will share your comments with my team and we hope to see you again in the future.
Kind Regards,
Patrick Carney,
General Manager.
3.0
19.06.2010
Michael , Redditch
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Michael,
Thank you very much for completing our on line survey.I am delighted to see you enjoyed all aspects of your stay with us. We do hope to have the opportunity to welcome you back sometime in the future.
Kind Regards,
Patrick Carney,
General Manager.
4.0
18.06.2010
Lennart, Nykoping
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Helpful and friendly staff in the reception. Great location, just a 10 min walk to Temple Bar and I would recommend "The Celt", a pub with live music just 2 min walk from the hotel.
Response: Dear Lennart,
Thank you very much for sending your feedback and also your kind comments following your recent stay with us. I am delighted to see you enjoyed all aspects of your stay and your time in Dublin . We hope to see you again on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
4.0
18.06.2010
Paul, Pittston
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Paul,
We very much appreciate you taking the time for rating the services we provide to all of our guests. We hope to welcome you back sometime in the future.
Kind Regards,
Patrick Carney,
General Manager.
4.0
16.06.2010
Bruce, Ruthin
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Very Good.
Response: Dear Bruce,
Thank you fro taking the time for rating the services we provide and also your kind comments.We hope to have the opportunity in welcoming you back in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
3.0
13.06.2010
Stanley, Seattle WA
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: very noisy next to street
Response: Dear Stanley,
Thank you for taking the time to send us your feedback.I am delighted to see you enjoyed most aspects of your stay. Regarding the issue with noise levels with
been a city centre hotel we are unable to control the street noise.We do hope to welcome you back on your next visit to Dublin and hope this wil not deter you from returning to we can assure you we will allocate your room to the back of the hotel away from any street noise.
Kind Regards,
Patrick Carney,
General Manager.
4.0
11.06.2010
Mark, Street
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: For the price and location, this is a really good hotel and I'm sure I'll be returning on future business trips.
Response: Dear Mark,
Thank you for sending us your feedback following your recent stay with us. We look forward to welcoming you back in the future.
Kind Regards
Patrick Carney,
General Manager.
4.0
09.06.2010
Elsebeth, holstebro
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Elsebeth,
Thank you for taking the time to complete our survey and for rating the services we provide.We hope to have the opportunity in welcoming you back on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
3.0
09.06.2010
Ian, Hillarys
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Stay was enjoyable and staff most helpful. Our request for non smoking room was not met on arrival. Room change request fixed this problem.
Response: Dear Ian,
Thank you very much for sending your feedback following your recent stay with us I am delighted to see you enjoyed your stay with us and your room request for a non smoking room was met by our reception team. We do hope to see you again on your next visit to Dublin..
Kind Regards,
Patrick Carney,
General Manager.
3.0
07.06.2010
Maria-Anna, Muenchen
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: I was very pleased of the kindness of the reception team and whenever I'll return to Dublin, Iwould stay in Days Inn Talbot Street again
Response: Dear Maria-Anna,
Thank you for taking the time to complete our on line survey.I will pass on your kind comments to my reception team. We will be delighted to welcome you back on your visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
2.0
21.05.2010
Michelle, Enniskerry
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: The room was way too hot, couldn't sleep, needs at least a fan.
Besides that the room was clean, comfortable and good value.
Response: Dear Michelle,
Thank you for taking the time to send us your feedback. I am delighted to see you found your room comfortable and clean. We do hope to welcome you back in the future and do check our website for our special offers.
Kind Regards,
Patrick Carney,
General Manager.
4.0
20.05.2010
Donald, Murfreesboro
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: First night's stay was in an unacceptably tiny room, but staff accommodated us with a larger room the remainder of the stay. Only suggetion, probably against grain of Dublin standards, is to extend breakfast hour from 7-10 rather than 8-10 which was useless to us as breakfast restaurants were available in the nieghborhood at 7:30 or 8 a.m. But the Talbot location is wonderful, the staff friendly and efficient and the accommodations in all quite nice, although the shower stalls are too tiny as well. Still, an overall 4 stars.
Response: Dear Donald,
Thank you very much for taking the time to complete our on line survey and for sending us your feedback. I am delighted to see you were accomodated to a larger room after your first night and enjoyed the rest of your stay with us. I will bring up your suggestion on the breakfast times at our weekly departmental meeting. I will share your kind comments with all of my team.We do hope to see you again on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
4.0
19.05.2010
Roger, Bicester
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Extract fan in bathroom inoperative,entrance unappealing,but overall very satisfactory accomadation.
Response: Dear Roger,
Thank you for taking the time to send you your feedback following your recent stay with.I have informed my maintenence department to resolve the fan issue to ensure it is working at all times.We are restricted iwith our entrance as been a city centre property with retail units on both sides of our entrance.I am still delighted to see you found you stay comfortable We hope to see you again in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
4.0
18.05.2010
Kathrin, Kirchheim/Teck
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: very nice hotel. like to come again if i go to dublin.
Response: Dear Kathrin,
Thank you for your kind positive feedback following your recent stay with us. We do hope to have the opportunity in welcoming you back on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
3.0
14.05.2010
Phil, Cardiff
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Phil,
Thank you very much for taking the time to complete our on line survey. We hope to have the opportunity in welcoming you back on your next visit to Dublin.
Kind Regards,
Patrick Carney,
General Manager.
4.0
14.05.2010
Angela, Carlow
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Our bed was very uncomfortable and the pillows were very thin with only three in the room.. the staff were 100% they were incredibly helpful and friendly.
It was fine for one night as a stopover.
Response: Dear Angela,
Thank you for taking the time in sending your feedback following your recent stay with us.I was disappointed to hear you found your bed uncomfortable. I will pass on your kind comments to all of my team.We hope to have the opportunity in welcoming you back in the not to distant future.
Kind Regards,
Patrick Carney,
General Manager.
5.0
09.05.2010
Kevin, Claremorris
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: A very nice hotel in a great location. Have stayed here before and will stay here again.
Response: Dear Kevin,
Thank you for taking the time to complete our on line survey.I am delighted to see you enjoyed your stay and we look forward to welcoming you back in the future.
Kind Regards,
Patrick Carney,
General Manager.