Guest Reviews

4.0

26.01.2012

Nadia, Zurich

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:

Response:
Dear Nadia, Thank you for choosing to stay at Dublin City Inn recently. We very much appreciate your ratings on the services we provide. We do hope to welcome you back on your next visit to dublin. Many Thanks, Patrick Carney, General Manager.

3.0

24.01.2012

Thomas, Balbriggan

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Had a good stay and a great nights sleep but was reall disapointed when myself and my wife went to have showers in the morning to discover we had no hot water not a nice feeling.

Response:
Dear Thomas, Thank you very much for your comments and feedback following your recent stay at Dublin City Inn. I am delighted to see you enjoyed your stay and had a pleasent nights sleep. I do apologise for the issue you experienced with the lack of hot water on the morning of your departure. This has been addressed to ensure there is no reocurrence in the future. We hope to see you again in the not to distant future. Many Thanks, Patrick Carney, General Manager.

4.0

24.01.2012

Victor Weng Leong, Singapore

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:

Response:
Dear Victor, Thank you for taking the time to complete our on line survey following your recent stay with us. It was a pleasure to have you as our guest. We hope to see you again in the not to distant future. Many Thanks, Patrick Carney, General Manager.

4.0

16.01.2012

Nikki, Redditch

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
We Arrived on the Friday, and given a room on the 3rd floor. The room was very small and very basic. There was a fault with the window, so when i rand reception and explained this they were very accommodating and exchanged our room within a matter of minutes, to a much bigger, spacious and very comfortable room. Could not fault staff on there efficiency in this. Thank-you. The Location of the Hotel is fab, side street in the middle of O'Connell street, just where you need to catch all the buses for the day tours, also only a lovely 10min stroll from temple bar. Overall happy with the room move, and happy with the hotel location and staff. Thanks.

Response:
Dear Nikki, Thank you for taking the time to complete our on line survey following your recent stay with us. I do apoglogise for the fault with the window when you arrived this has now been addressed. I am delighted to see your room move was dealt with promptly and effciently with your alternative room been comfortable and spacious. As you have mentioned we are ideally located to explore all of Dublin has to offer. We hope to have the opportunity in welcoming you back at some time in the future.I will share your kind comments with all of my team. Many Thanks, Patrick Carney, General Manager.

3.0

11.01.2012

Diana, killarney

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
The room wasn't so small as other people said in the webside, but the twin beds were too small for us.

Response:
Dear Diana, Thank you for choosing to stay at Dublin City Inn recently. We very much appreciate your feedback and comments and we are delighted to see you enjoyed. We hope to have the opportunity in welcoming you back on your next visit to Dublin. Kind Regards, Patrick Carney, General Manager.

4.0

10.01.2012

Rosalynd, Tralee

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:

Response:
Dear Rosalynd, Thank you for taking the time in completing our on line survey. We are delighted to see your postive ratings on the services we provide. We do hope to have the opportunity in welcoming you back at some stage in the future. Many Thanks and Happy New Year from all the team in Dublin City Inn.

4.0

10.01.2012

Fabrizio, Milano

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:

Response:
Dear Fabrizo, Thank you for taking the time in rating the services we provide. We do hope to see you again and welcome you back to Dublin City Inn in the not to distant future. Many Thanks and Happy New Year from all the team in Dublin City Inn.

5.0

05.01.2012

John, Birmingham

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Yes my stay was excellent.Booking system good, reception v good, room cleanliness v good. Thank you

Response:
Dear John, Thank you for choosing to stay at Dublin City Inn. We are delighted to see you enjoyed all aspects of your stay with us. I will share your kind comments with all of my team. We hope to see you again very soon. Kind Regards, Patrick Carney, General Manager.

4.0

03.12.2011

JUSTIN, WASHINGTON

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:

Response:
Dear Justin, Thank you for taking the time in completing our on line survey. We very much appreciate your ratings on the services we provide. We hope to have the opportunity in welcoming you back on your next visit to Dublin. Kind Regards, Patrick Carney, General Manager.

4.0

01.12.2011

paolo, roma

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
We really enjoyed our stay at the hotel. Our room was a bit small but clean and silent enough (even if somethimes we heard our neighbors ). Staff were very gentle and helpful. At Breakfast a variety of good food was served. Central location is great.

Response:
Dear Paolo, Thank you for lovely feedback following your recent stay with us. I am delighted to see you enjoyed all aspects of your stay with us. We are ideally located in the city centre to explore all Dublin has to offer. I will share all your kind comments with my team. We hope to see you again very soon. Kind Regards, Patrick Carney, General Manager.

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